Frequently Asked Questions
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General, Orders & Shipping
How do I check the status of my order?
How can I expedite my order?
Can I return something I purchased?
How do I make changes to my subscription?
Do you ship internationally?
What is Route? Do I need it?
What if my order goes missing?
Can I use Clean products while pregnant?
What is the shelf life of Clean products?
What should I do if I’m experiencing a reaction to a product or program or have a medically related question?
My product is expired. Can I still use it?
Is your packaging BPA-Free?
General Subscription
What are your subscription offers and how do I access a higher discount?
What are the options for frequency of delivery in your subscriptions?
What can I manage under "Your Subscriptions"?
What if I need my subscription shipped sooner or want to skip it?
How do I update my payment information?
Use of HSA/FSA Funds via TrueMed
How does using my HSA/FSA account save me money?
What are FSA and HSA accounts?
Can I use my HSA/ FSA at Clean Program?
Can I use my regular credit card at checkout?
What is a Letter of Medical Necessity, and how is this compliant?
Are there fees associated with using Truemed's services?
When should I use my FSA/HSA dollars?
What steps do I need to take to get HSA/FSA reimbursement for subscription orders?
What happens if my Letter of Medical Necessity is not approved?
I don’t have an HSA/FSA. Can I still benefit from Truemed?
I don’t live in the US. Can I still get reimbursed with Truemed?
Gift Cards
How will I receive my gift card?
How do I use my gift card?
Can I use my discount codes to buy a gift card?
Can I combine gift card codes?
Do gift cards expire?
Our Clean 21 and Clean 7 Programs
How often will my Clean 7 subscription be delivered?
Can I change or cancel my subscription?
Are subscriptions available for Clean 21 as well?
Can I combine my Clean 7 subscription with other product subscriptions?
Who is the Clean 21 Reset for?
What is the difference between Clean 21 and Clean 7?
How often should I do one of your reset programs?
What is the 12-hour window?
Are Clean 21 and Clean 7 vegan?
Are Clean 21 and Clean 7 organic?
Can the Clean Program Diet accommodate Paleo, Keto, or other dietary preferences?
What Can I Eat on Clean 21 and Clean 7?
Can I do Clean 21 and Clean 7 back to back?
When should I call a Clean Health Coach?
Do the kits require refrigeration?
Before Your Cleanse
Are the Clean 21 and Clean 7 programs gluten, soy, dairy, and nut-free?
Who is a cleanse for?
Can my children do the Clean Program with me?
Can I do the 21-Day Clean Program or Clean 7 if I am pregnant/nursing/trying to get pregnant/undergoing IVF?
I have/recently had cancer - can I do the 21-Day Clean Program or Clean 7?
What if I want to do the program but I have an allergy to one of the listed ingredients?
Do cleanse programs affect medication?
Is it possible to get a sample of the cleanse shake?
How should I prepare for my 21-Day Clean Program?
What can I not eat while on the Clean Program?
How can I complete the program with regular social obligations or while traveling?
How can I update my Cleanse start-date to receive Clean's Daily Inspiration emails?
During Your Cleanse
Can I eat [food item]?
What should my meal portions look like?
Can I skip a meal if I don't feel hungry?
Can I snack on the cleanse?
How much water should I be drinking?
What is the 21 Day Program's 12-hour window?
What if I forget to take a supplement packet or probiotic?
Can I take other supplements while on the program?
Can I take over-the-counter medication while on the program?
It feels like I need an energy boost, what can I do?
I am experiencing constipation, what can I do?
I'm not feeling great during my cleanse, or experiencing other unpleasant symptoms. Is this normal? What should I do?
On the 21-Day Program I noticed that my urine is a different, bright color - why is that?
I feel like I've gained weight, is that possible?
What if I want to maintain my weight and not lose any muscle?
Can I exercise while on the 21 Day Clean Program and Clean 7?
Can I make changes to the outlined protocol in my cleanse?
I'm not loving the flavor/texture of the shakes, what can I do?
Where can I find recipe inspiration?
Frequently Asked Questions
