Frequently Asked Questions

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General, Orders & Shipping

How do I check the status of my order?

How can I expedite my order?

Can I return something I purchased?

How do I make changes to my subscription?

Do you ship internationally?

What is Route? Do I need it?

What if my order goes missing?

Can I use Clean products while pregnant?

What is the shelf life of Clean products?

What should I do if I’m experiencing a reaction to a product or program or have a medically related question?

My product is expired. Can I still use it?

Is your packaging BPA-Free?

General Subscription

What are your subscription offers and how do I access a higher discount?

What are the options for frequency of delivery in your subscriptions?

What can I manage under "Your Subscriptions"?

What if I need my subscription shipped sooner or want to skip it?

How do I update my payment information?

Use of HSA/FSA Funds via TrueMed

How does using my HSA/FSA account save me money?

What are FSA and HSA accounts?

Can I use my HSA/ FSA at Clean Program?

Can I use my regular credit card at checkout?

What is a Letter of Medical Necessity, and how is this compliant?

Are there fees associated with using Truemed's services?

When should I use my FSA/HSA dollars?

What steps do I need to take to get HSA/FSA reimbursement for subscription orders?

What happens if my Letter of Medical Necessity is not approved?

I don’t have an HSA/FSA. Can I still benefit from Truemed?

I don’t live in the US. Can I still get reimbursed with Truemed?

Gift Cards

How will I receive my gift card?

How do I use my gift card?

Can I use my discount codes to buy a gift card?

Can I combine gift card codes?

Do gift cards expire?

Our Clean 21 and Clean 7 Programs

How often will my Clean 7 subscription be delivered?

Can I change or cancel my subscription?

Are subscriptions available for Clean 21 as well?

Can I combine my Clean 7 subscription with other product subscriptions?

Who is the Clean 21 Reset for?

What is the difference between Clean 21 and Clean 7?

How often should I do one of your reset programs?

What is the 12-hour window?

Are Clean 21 and Clean 7 vegan?

Are Clean 21 and Clean 7 organic?

Can the Clean Program Diet accommodate Paleo, Keto, or other dietary preferences?

What Can I Eat on Clean 21 and Clean 7?

Can I do Clean 21 and Clean 7 back to back?

When should I call a Clean Health Coach?

Do the kits require refrigeration?

Before Your Cleanse

Are the Clean 21 and Clean 7 programs gluten, soy, dairy, and nut-free?

Who is a cleanse for?

Can my children do the Clean Program with me?

Can I do the 21-Day Clean Program or Clean 7 if I am pregnant/nursing/trying to get pregnant/undergoing IVF?

I have/recently had cancer - can I do the 21-Day Clean Program or Clean 7?

What if I want to do the program but I have an allergy to one of the listed ingredients?

Do cleanse programs affect medication?

Is it possible to get a sample of the cleanse shake?

How should I prepare for my 21-Day Clean Program?

What can I not eat while on the Clean Program?

How can I complete the program with regular social obligations or while traveling?

How can I update my Cleanse start-date to receive Clean's Daily Inspiration emails?

During Your Cleanse

Can I eat [food item]?

What should my meal portions look like?

Can I skip a meal if I don't feel hungry?

Can I snack on the cleanse?

How much water should I be drinking?

What is the 21 Day Program's 12-hour window?

What if I forget to take a supplement packet or probiotic?

Can I take other supplements while on the program?

Can I take over-the-counter medication while on the program?

It feels like I need an energy boost, what can I do?

I am experiencing constipation, what can I do?

I'm not feeling great during my cleanse, or experiencing other unpleasant symptoms. Is this normal? What should I do?

On the 21-Day Program I noticed that my urine is a different, bright color - why is that?

I feel like I've gained weight, is that possible?

What if I want to maintain my weight and not lose any muscle?

Can I exercise while on the 21 Day Clean Program and Clean 7?

Can I make changes to the outlined protocol in my cleanse?

I'm not loving the flavor/texture of the shakes, what can I do?

Where can I find recipe inspiration?

Frequently Asked Questions

For my 21-Day Program what do I do on Day 22?

Can I extend my 21-Day Clean Program?

How often can I cleanse?

Should I keep taking supplements once I'm finished?

How can I maintain my results?