FAQs

Are Clean products suitable for children?

No. All Clean products are designed for adults 18 and over.

What is the shelf life of these products?

All products are safe to use for at least three months from the purchase date. You can reference the individual product labels to determine each item's specific expiration date.

What should I do if I'm experiencing a negative reaction to a product or program, or have medical related questions?

For medical inquiries or to report an adverse event please call 833-757-1754. Medical professionals are available 24/7 to assist you.

What's the difference between Clean 7 and the 21-Day Program?

Both programs are built upon a doctor-designed protocol, as well as shakes and supplements, to tap into and enhance the body's natural ability to heal. Clean 7 introduces principals from Ayurveda and extends the intermittent fasting windows used in the 21-Day Program, offering results for those with a shorter time frame.

Is Clean 7 the same program as the previous 7-Day program?

While Clean 7 maintains similar elements and duration to our previous 7-day program, it introduces a completely new program featuring new protocol, supplements, and ingredients.

Are the 21-Day Clean Program and Clean 7 gluten, soy, dairy, and nut-free?

Yes, it is. The programs are also vegan.

Whom is a cleanse for?

The Cleanse is great for many different types of individuals, lifestyles, and diets. It is specially formulated only for those who are over 18 years old, and is not suitable for those who are pregnant or nursing. If you are currently on prescription medication, or working with a health condition, we recommend reading our Medical Conditions page and consulting with your doctor before getting started.

Can my children do the Clean Program?

The programs are not suitable for those under the age of 18. However, a modified Cleanse Diet is safe for children to follow along.

Can I do the 21-Day Clean Program or Clean 7 if I am pregnant/nursing/trying to get pregnant/undergoing IVF?

The programs are not suitable for those pregnant, nursing, trying to conceive, or actively undergoing IVF. We recommend following the Cleanse Diet as a healthy alternative during this time.

I have/recently had cancer - can I do the 21-Day Clean Program or Clean 7?

We do not recommend cleansing for individuals with active cancer. It is important to consult with your doctor before making a change in diet. Please consult our Medical Conditions page for further information.

What if I want to do the program but I have an allergy to one of the listed ingredients?

Give our Customer Support Team a call at 888.497.8417 or email us at support@cleanprogram.com for further guidance.

Do cleanse programs affect medication?

It is possible that the cleanse supplements can interfere with absorption of some medications, so it is important to check with your doctor before beginning the program.

Cleansing can affect the regularity of menstrual cycles, as well as levels of birth control medication. We recommend using a backup method of birth control while cleansing, such as non-toxic condoms.

Is it possible to get a sample of the cleanse shake?

Samples of our 21-Day Cleanse Shakes can be ordered on the product page here , and Clean 7 shakes here.

Why can't I choose a flavor for my Clean 7 order?

Clean 7 is available in one signature flavor at this time. Shake packets are herb-based, highlighting the Ayurvedic adaptogens featured. If you haven't cleansed with us before, we recommend starting with the 21-Day Program, which can access deeper results longer lasting change.

How long will my order take to arrive?

Ground Shipping takes between 4 to 5 business days. 2-Day Express Shipping and Standard Overnight Shipping are also available for an additional fee. Exact prices are quoted during checkout.

How should I prepare for my 21-Day Clean Program?

To prepare for your cleanse, we recommend completing a 3-day Pre-Cleanse, during which you'll eat three solid meals exclusively from the Cleanse Diet. More information here.

What can I not eat while on the Clean Program?

For more information, check out these blog posts:

The Big Three: Sugar, Caffeine, Alcohol

Coffee Talk - The Good, Bad, and Ugly

How can I complete the program with regular social obligations or while traveling?

Our Health Coaches are here to help you navigate special circumstances while keeping clean and on track. Schedule a free session here.

How can I update my Cleanse start-date to receive Clean's Daily Inspiration emails?

You can easily change your start date by visiting www.cleanprogram.com/start

When should I call a Health Coach?

Our Health Coaches can help you stay on track during your Cleanse, answer any questions you have, and help you develop a post-program. We offer free one-on-one appointments, email, and chat so no matter what your routine is, you can get an answer to your question quickly. You can book a FREE appointment here.

Can I eat [food item]?

As a general rule, if a food is not on your program's 'Avoid' list, you can consider it approved. If you are at all unsure, feel free to email our support team at support@cleanprogram.com for guidance.

What should my meal portions look like?

Portions vary from person to person; we recommend preparing a balanced meal of lean protein, whole grains, healthy fats, veggies, and leafy greens. Pay attention to hunger cues. We suggest eating until about 80% full for optimal digestion.

Can I skip a meal if I don't feel hungry?

We recommend preparing a very simple cleanse shake of the packet mixed with water or non-dairy milk instead of skipping a meal. The Cleanse Shake nutrients are important to receive daily.

Can I snack on the cleanse?

Snacking on the program is fine, but we do encourage keeping an eye out for emotional eating cues or eating from habit. If hungry often, make sure your shakes and lunches are balanced and filling. If you are very active snacking can be helpful while on the program. For both programs, please note it is important not to snack within the fasting windows.

How much water should I be drinking?

Water is vital to the detoxification process. Our quick guide: take your weight, and drink half that amount in ounces of water. If you weigh 150 pounds, you should be drinking 75 ounces as a minimum. It is good to use the restroom every few hours, this indicates you are hydrated and drinking enough water. Use coconut water and fresh green juice also to keep you going, but remember these are in addition to the water you are drinking.

What is the 21 Day Program's 12-hour window?

When the body is constantly tied up with digesting food, it doesn't allow us to fully clean house. After your evening shake, leave a twelve-hour window before having your morning shake. If you have your evening shake at 7pm, you should have your morning shake at 7am or later. The body sends the signal to go into deep detox mode approximately eight hours after your last meal. Then the body needs another four hours to do a deep clean. Eight hours (for digestion) + four hours (for a deep clean) = the Twelve-Hour Window. Although you may find it challenging, committing to it will help you get the most out of your Cleanse.

What if I forget to take a supplement packet or probiotic?

Simply move on to the next dose and save any extras for the end of your program. Do not double up on packets, instead plan to use them during the Reintroduction period.

Can I take other supplements while on the program?

We recommend pausing all other supplements while cleansing, as your program will have you covered in essential vitamins, minerals, and nutrients. If you are taking any prescribed medications or supplements, it is important to check with your doctor before beginning the Clean Program.

Can I take over-the-counter medication while on the program?

We suggest avoiding over-the-counter medication while cleansing. Reach out to us for natural alternative recommendations.

It feels like I need an energy boost, what can I do?

It is not uncommon to feel tired at times during the cleanse. Typically this occurs towards the start of the cleanse, and eases with time. Prolonged fatigue is usually a result of not eating enough, sluggish digestion, over-exercising, not getting enough rest, or an underlying health condition.

Here are a few tips you can try to boost energy:

• Rest as much as possible. Try not to overexert yourself when your body calls for relaxation.
• Be sure you are drinking plenty of water; at least half of your body weight in ounces daily.
• Fortify your shakes and mid-day meal with healthy fats, or increase portion sizes as needed.
• If active, try reducing your exercise routine until your energy begins to increase. It is recommended to support workouts with supplemental sustenance such as a pre- or post-workout snack.
• If your bowel movements are irregular, try Eliminate, a Magnesium Citrate supplement that promotes bowel movements and offers additional cleanse benefits.
• Increase your consumption of dark green leafy veggies.

I am experiencing constipation, what can I do?

Constipation can be a common side effect of cleansing, especially at the start of a cleanse. Yeast and bacteria are dying off and the body is acclimating to the new diet and supplements - this can result in constipation, bloating, strange looking bowel movements, water retention, etc. Here are a few things you can try:

I'm not feeling great during my cleanse, or experiencing other unpleasant symptoms. Is this normal? What should I do?

Learn more about common detox symptoms in our blog post: What to expect on your cleanse? If you need further assistance, we invite you to reach out to us at support@cleanprogram.com, or give us a ring at 888.497.8417 M-F 9a-5p EST to discuss further.

• Try Eliminate, our delicious Magnesium Citrate supplement which helps naturally promote bowel movements.
• Drink plenty of water throughout the day. Aim to drink at least half of your body weight in ounces daily.
• Eat plenty of leafy green veggies or have a green juice that is low in natural sugars.
• Start your day with a warm cup of water with lemon to get things moving.
• A colonic can be a helpful way to move things along and is believed to offer additional health benefits, such as improved energy, digestion, increased nutritional absorption, and more.

On the 21-Day Program I noticed that my urine is a different, bright color - why is that?

It is common for urine to turn bright yellow while doing the program, due to the presence of B vitamins in your shake packets. Your body simply excretes what it doesn't need - it's perfectly harmless.

I feel like I've gained weight, is that possible?

Bloating or sluggish digestion at the beginning of the cleanse might cause these feelings. You are doing some deep cleaning. We recommend putting the scale away and following the cleanse each day as outlined. If you'd like to discuss weight loss goals with a Health Coach, you can book a free session here.

What if I want to maintain my weight and not lose any muscle?

Those looking to maintain weight/muscle mass can fortify all meals with additional protein, healthy fats, and increased calories from cleanse-approved foods and include clean snacks, if necessary. Email support@cleanprogram.com with any further questions.

Can I exercise while on the 21 Day Clean Program and Clean 7?

We encourage you to keep it light and easy, especially in the first few days of your program. Restorative yoga, long walks, rebounding, and low-impact bike rides are great exercises while on the cleanse. You might be able to do more, but it's important to listen to your body and rest when needed. Keep in mind that the more you exercise, the more you need to recover. This moves energy to these areas and away from deeper detoxification.

Can I make changes to the outlined protocol in my cleanse?

For the 21-Day Clean Program the shake-meal-shake protocol is designed for optimal digestion and detoxification; it is not recommended to swap your evening shake for your midday meal. However, if circumstances require this, we advise only doing so once per week.

For Clean 7, the protocol is designed specifically to optimize various intermittent fasting windows. Should you have modification questions, feel free to reach out to us at support@cleanprogram.com.

I'm not loving the flavor/texture of the shakes, what can I do?

Email us at support@cleanprogram.com, or call us at 888.497.8417. We can provide insider tips to improve the taste and texture of your smoothies or assist you with exchanging flavors for a fee.

Where can I find recipe inspiration?

In addition to our books, there's lots to discover on our Blog.

Does my cleanse kit need to be refrigerated?

All contents of the Clean Program kit are shelf-stable.

My product is expired, can I still use it?

We do not recommend using products past the expiration date.

For my 21-Day Program what do I do on Day 22?

Following Day 21, we recommend going through the Reintroduction period. Reintroduction helps identify foods that may cause sensitivities or issues (digestive upset, irritation, inflammation, etc). This can help you better understand your body and dietary needs. Further details on the steps of Reintroduction are included within the 21-Day Program.

Can I extend my 21-Day Clean Program?

You can safely do the Clean Program for a maximum of six consecutive weeks (two back-to-back 21-Day Programs). At that point, you are welcome to continue with the Cleanse Diet, as well as select supplements. Schedule a free session with a Health Coach to further discuss extending your program.

How often can I cleanse?

We recommend the 21-Day Program once annually, though some like to cleanse seasonally. Our Health Coaches can help you develop a plan that works best for you! Clean 7 is recommended seasonally, between annual 21-Day Programs.

Should I keep taking supplements once I'm finished?

The supplements within both programs are designed to support detox and are to be taken only within the cleanse period. Following your 21-Day Program, we've designed the Maintenance Kit to support ongoing daily health. You may optionally add the Digest supplement, which is safe both on and off cleanse. These are available to those completing Clean 7 as well, and there are a variety of Clean adaptogens we offer, similar to those included within Clean 7.

How can I maintain my results?

Our Maintenance Kit provides you with the tools to maintain your results and feel great each day. The kit is built around enjoying a daily shake and maintenance supplements to support your long-term wellness journey.

What is the difference between the Cleanse Shakes and Daily Shake?

All shakes are similar in that they offer plenty of protein and nutrients. However, the Cleanse Shakes include specific ingredients to promote deeper cleansing and should be used only for the cleanse. The Daily Shake is a delicious and supportive supplement formulated for daily use

How do I check the status of my order?

Once your order ships, you will receive an email that includes the tracking link. You can also access your order status and tracking information within your order history on your customer account. Once logged into your account, select Account, then Past Orders to review your order history.

How can I expedite my order?

We offer free ground shipping on orders over $50 which is estimated to arrive within 4-5 business days. For an additional fee, we also offer expedited shipping of 1 or 2 business days. If you have already placed your order and wish to change your shipping selection, please give us a call immediately at 888.497.8417 to make adjustments. Please note that we are unable to make changes to shipping once your order has been packed for shipment.

Am I able to return something I purchased?

Please visit our full returns policy here

How do I make changes to my subscription?

You can easily modify your subscription by logging into your customer account. Once logged in, select Account, then Subscriptions. Here you can adjust payment information, delivery address, next shipment date, as well as frequency of delivery.

Do you ship internationally?

Clean currently ships solely within US and Canada. If you live outside of these regions, we invite you to read the Clean book to learn more about the Clean Program.

How often should I take Balance?

Is Balance vegetarian?

Can I take Balance while I'm doing the Clean Program?

How is Clean 21 different from the previous 21-Day Program?

We updated our 21-day program with a more integrated 'East-West' approach. Clean 21 includes whole Ayurvedic herbs traditionally used for detoxification, and it offers a well-rounded Functional Medicine systems-based approach to detoxification.

Why is there no separate bottle of probiotics included in the new program?

We created a unique, shelf-stable probiotic now included in the Cleanse Shake for a more streamlined protocol. There is no need to take an additional probiotic during your Clean 21 program.

Our probiotic is clinically researched and backed by scientific studies that show this probiotic strain can help address multiple health conditions and support detoxification. It nourishes and supports the digestive system, bolsters immune function, and is shown to enhance protein absorption and utilization.

As always, we encourage you to include probiotic-rich foods into your diet such as fermented foods and kombucha, to offer additional probiotics, as well as diversity, to the gut flora.

Who is the Cleanse for?

The Cleanse is great for many different types of individuals, lifestyles, and diets. It is specially formulated only for those who are over 18 years old, and is not suitable for those who are pregnant or nursing. If you are currently on prescription medication, or working with a health condition, we recommend reading our Medical Conditions page and consulting with your doctor before getting started.

What is the 12-hour window?

When the body is constantly tied up with digesting food, it doesn't allow us to fully clean house. After your evening shake, leave a twelve-hour window before having your morning shake. If you have your evening shake at 7pm, you should have your morning shake at 7am or later. The body sends the signal to go into deep detox mode approximately eight hours after your last meal. Then the body needs another four hours to do a deep clean. Eight hours (for digestion) + four hours (for a deep clean) = the Twelve-Hour Window. Although you may find it challenging, committing to it will help you get the most out of your Cleanse.

What's the difference between the Clean 21 and Clean 7?

Both programs are built around a doctor-designed protocol, shakes, and supplements that tap into and enhance the body's natural ability to heal. Clean 7 introduces principals from Ayurveda and extends the intermittent fasting windows used in the 21-Day Program. This can offer a reset for those who need a shorter time frame. If you are new to Clean, we suggest starting with Clean 21, which can help access more meaningful and longer-lasting changes in both the body and mind.

Can I do both Clean 21 and Clean 7 back-to-back? Which order is recommended if so?

Extending your program can be a great tool to access deeper and more meaningful changes in both the body and mind. Feel free to begin with either one.

If you are extending your Clean 21 program, we recommend pausing for one week before starting your next program. The week-long break will help cultivate dietary diversity, resiliency in the body, and deeper efficacy of the programs.

During this week, you’ll stick to the Cleanse Diet, but pause on taking the Cleanse Supplements and Cleanse Shakes. You can enjoy smoothies during this time, as they are easy to digest and a nutrient-rich option to keep you full and balanced. Our Daily Shake is a cleanse-approved option to serve as a base for your daily smoothies.

When should I schedule with a Clean Health Coach?

Our Health Coaches can help you stay on track during your Cleanse, answer any questions you may have, and help you develop a post-program plan. You can book your one-on-one phone appointment before, during, or after your program. We also offer support by phone, email, and chat so no matter what your routine is, you can get an answer to your question quickly. You can book a complimentary appointment here.

Does the kit require refrigeration?

No, the kit is shelf-stable and does not require refrigeration.

Who is Clean 7 for?

What flavor are the shakes?

Is Clean 7 the same as the previous 7-Day program?

What's the difference between Clean 7 and the 21-Day Program?

Can I do both Clean 7 and the 21-Day Program back-to-back? Which order is recommended?

When should I call a Health Coach?

For additional questions regarding Clean 7, please see the Clean 7 product page

What is the difference between the bars?

Sea Salt is a solid 70% chocolate bar with a touch of sea salt for enhanced flavor. Almond Butter + Sea Salt contains a soft almond butter and cacao filling, coated with 70% dark chocolate, and a sprinkle of sea salt. Raspberry is a solid 67% bar with a natural berry flavor.

Is chocolate ok on the 21-Day Program and Clean 7?

High-quality dark chocolate is fine in moderation for our cleansing programs. That said, it’s important to note that we recommend cacao concentrations of 67% or higher.

Cleanse-approved chocolate is sweetened with coconut sugar or other approved sweeteners such as monk fruit or stevia and should also be free of soy, dairy, gluten, corn syrup, and hydrogenated oils.

What is raw chocolate?

This chocolate bar is raw — meaning that the cacao is not roasted or heated above 150 degrees Fahrenheit during processing. By avoiding high temperatures during processing, the flavor, antioxidants, and overall nutritional profile of this chocolate bar is enhanced and preserved. 

Is Clean’s chocolate free of gluten and other allergens?

Our chocolate is free of gluten, soy, dairy, corn products, and refined sugars. Almond Butter + Sea Salt does contain nuts, and all bars are produced in a facility that processes nuts.

Is Clean’s chocolate bar fair trade?

Yes, our chocolate is fair trade and directly sourced from organic cacao farms.

How is Clean’s chocolate bar best stored?

Raw chocolate is more delicate than highly processed varieties and is best stored either in the fridge or in a cool, dry place away from light and heat.

How often do I take probiotics?

When is the best time to take probiotics?

Do these probiotics require refrigeration?

What is the difference between this probiotic and the Cleanse probiotic?

What's the best way to use the Daily Shake?

We recommend blending Daily Shake with a variety of fruits, vegetables, healthy fats, and superfoods. Daily Shake can also be shaken in a Shaker Bottle, with a liquid base for a quick dose of protein and nutrients anytime.

When is the best time to have a shake?

The Daily Shake can be enjoyed as a meal or snack anytime of day. We recommend having your shake in the morning because it sets the day off to a clean, healthy start. Even though we suggest one shake a day, feel free to have more on occasion!

Where can I find smoothie recipes?

Head to our Blog for lots of recipes and smoothie inspiration.

I have just finished a cleanse, should I start using the Daily Shakes?

Absolutely. In fact, the Daily Shake is perfect for someone who wants to continue the benefits of the Clean Program. We've crafted our Maintenance Kit, which includes the Daily Shake, as well as other recommended post-program supplements, to support health and maintain results.

What's the difference between Daily Shake and Cleanse Shake?

The Daily Shake is formulated for daily use any time, whereas the Cleanse Shakes in the 21-Day Program are formulated for detoxification and are to be used only while cleansing.

Is the Daily Shake safe to use while pregnant or breastfeeding?

It is not advisable to use our Daily Shake during pregnancy. While the shakes may be safe for women who are breastfeeding, it is best to check in with your doctor first.

What is the best way to take Digest?

At what point in a meal should I take Digest?

Does Digest require refrigeration?

How should I take Eliminate?

Is Eliminate habit forming?

What are the benefits of taking magnesium?

When is the best time to take Fortify?

Where can I learn more about Fortify and Andrographis?