At Clean, the health and safety of our customers is our top priority, which is why we do not accept product returns. However, your happiness is just as important to us.
That’s why your purchase is backed by our 30-Day Satisfaction Guarantee.
If you're not completely satisfied with your first order of any product on a one-time purchase*, simply reach out to our support team at support@cleanprogram.com within 30 days of delivery. We’ll be happy to offer you a store credit for the original purchase amount, for any reason at all.
If you receive a product that is damaged or incorrect, please contact us within 14 days of receiving your order. In most cases, we’ll request clear photos showing:
The product label (including lot number and expiration date)
Any visible damage or packaging issues
In rare cases, we may ask you to return the item for quality review. If so, we’ll provide a prepaid shipping label.
Before placing your order, please double-check your shipping address to ensure it’s accurate. Once your order is confirmed, we cannot guarantee that address changes can be made before shipment. Additionally, Clean Program is not responsible for delays or delivery issues due to incorrect information.
If you have a subscription with us, be sure to update your shipping address prior to your next invoice date through your account here:
If you have any questions at all, our friendly Customer Experience Team is here to help, just reach out to support@cleanprogram.com and we’ll take great care of you.
*Offer applies to one-time purchases only and cannot be honored for subscription orders or on expedited shipping.
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