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Account & Shipping FAQ

Account & Shipping

Account & Shipping
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How do I check the status of my order?

Once your order ships, you will receive an email that includes the tracking link. You can also access your order status and tracking information within your order history on your customer account.  Once logged into your account, select Account, then Past Orders to review your order history.

How do I make changes to my subscription?

You can easily modify your subscription by logging into your customer account. Once logged in, select Account, then Subscriptions.  Here you can adjust payment information, delivery address, next shipment date, as well as frequency of delivery.

How can I expedite my order?

We offer free ground shipping which is estimated to arrive within 4-5 business days. For a fee, we also offer expedited shipping of 1 or 2 business days. If you have already placed your order and wish to change your shipping selection, please give us a call immediately at 888.497.8417 to make adjustments. Please note that we are unable to make changes to shipping once your order has been packed for shipment.

Am I able to return something I purchased?

We offer refunds for all unopened items made within 45 days of ordering. Please note on our Return Policy that returns cannot be accepted on 21-Day Program Kits where seals have been broken on Probiotics or Cleanse Supplement boxes. All sale or promotional items are considered final sale. A 20% restocking fee will be deducted from all refunds.

Do you ship internationally?

Clean currently ships solely within US and Canada. If you live outside of these regions, we invite you to read the Clean book to learn more about the Clean Program.

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