Terms & Conditions

Clean will always go the extra mile for customers before, during and after their detox journey. That being said, because the world of detoxification and cleansing is a vast one, it is important that you read these Terms and Conditions before doing business with our company. Thank You. - The Clean Program Corp.

The following describes the terms on which The Clean Program Corp. offers you access to our website. If you do not agree to be bound by the terms and conditions of this user agreement, do not use or access our website, goods and/or services. You must read, agree with and accept all of the terms and conditions contained in this user agreement ("Agreement"), which include those terms and conditions expressly set out below and those incorporated by reference, before you may purchase through or use The Clean Program Corp. website.

This Agreement constitutes the entire agreement of the parties. This agreement is entered into by the customer (hereinafter "Customer" or "You") and The Clean Program Corp., a New York Corporation (hereinafter referred to as "The Clean Program Corp.," "We," or "Us"). We may amend this Agreement at any time, without prior notice, by posting the amended terms on our site. It is your responsibility to review these terms for any changes. This Agreement may not be otherwise amended except in a writing signed by you and The Clean Program Corp. This Agreement is effective as of September 1, 2009.

Part 1: Health Disclaimer

The Clean Program is not meant to replace medical care. If you have an existing medical condition or take any prescription medications, please consult with your doctor before committing to any of the Clean Programs. Please visit our Medical Conditions page for more information.

Please refer to the webpages and supplement bottles for warnings about other individual products.

Part 2: Use Eligibility

Our goods and/or services are available only to individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, our goods and/or services are not available to minors. If you are a minor, you may use this website only in conjunction with your parents or guardians. If you do not qualify, please do not use our website, goods or services. If you are registering as a business entity, you represent that you have the authority to bind the entity to this Agreement.

Part 3: Payment

Customer agrees to compensate The Clean Program Corp for any goods or services ordered through this website at the original purchase price. Ex. promotions, distributors, etc.

Part 4: Liability Limit

In no event shall we, our subsidiaries, employees, contractors, suppliers, or manufacturers be liable for lost profits or any special, incidental, consequential or multiplied damages arising out of or in connection with our site, our products or services, or this agreement (HOWEVER ARISING, INCLUDING NEGLIGENCE), including, but not limited to, loss of profits, loss of use or other economic damages, even if advised of the possibility of such damages, or any failure to realize any specific benefit or health-related outcome. This limitation of The Clean Program Corp.ʼs liability will apply regardless of the form of action, whether in contract, tort or by statute. Our liability, and the liability of our subsidiaries, employees, contractors, suppliers, and manufacturers, to you or any third parties, in any circumstance, is limited to the greater of (a) the amount of the purchase or (b) one hundred ($100) dollars. Customer acknowledges that this limitation of liability is part of the consideration of this agreement, and was specifically included by The Clean Program Corp. in the calculation and establishment of the prices paid by customers, which, but for this limitation, would have been much higher. No action, regardless of form, arising out of your use of this website, any information contained therein, and/or any Clean Program Cop. products may be brought by you or The Clean Program Corp. more than one (1) year following the event which gave rise to the cause of action.

Part 5: Indemnification

You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys' fees, due to or arising out of your breach of this Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party. CUSTOMER SHALL ALSO INDEMNIFY AND PAY TO THE CLEAN PROGRAM CORP., AS WELL AS HOLD THE CLEAN PROGRAM CORP. HARMLESS AGAINST ANY AND ALL LOSSES, CLAIMS, DEMANDS, LIABILITIES, ATTORNEYS' FEES, OR ANY OTHER EXPENSES WHATSOEVER WHICH THE CLEAN PROGRAM CORP. MAY AT ANY TIME SUSTAIN, INCUR, OR BE PUT TO BY REASON OF, OR IN CONNECTION WITH, ITS PERFORMANCE UNDER THIS AGREEMENT, OR YOUR USE OF THE APPLICABLE WEBSITES, INCLUDING, BUT NOT LIMITED TO, THOSE ARISING FROM THE CLEAN PROGRAM CORP.ʼS SOLE OR COMPARATIVE NEGLIGENCE.

Part 6: Legal Compliance

You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of our website, goods and/or services.

Part 7: Notices

Except as explicitly stated otherwise, any notices shall be given by certified postal mail, return receipt requested, to The Clean Program c/o Albert Bitton 400 West Broadway 3rd FL, New York, NY 10012, (in the case of The Clean Program Corp.) or to the address you provide to The Clean Program Corp. during the purchase process (in your case). Notice shall be deemed given three (3) days after the date of mailing.

Part 8: Arbitration

Any legal controversy or legal claim arising out of or relating to this Agreement or our goods and/or services, excluding legal action taken by The Clean Program Corp. to collect our fees and/or recover damages for, or to obtain an injunction relating to, The Clean Program Corp. website operations and intellectual property, shall be settled by binding single-arbitrator arbitration in accordance with the Commercial Arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in New York City, New York, and judgment on the arbitration award may be entered into any court having jurisdiction thereof. The Clean Program Corp. may seek any interim or preliminary relief from a court of competent jurisdiction in New York City, New York necessary to protect the rights or property of The Clean Program Corp., pending the completion of arbitration. Should either party file an action contrary to this provision, the other party may recover attorney's fees and costs up to one thousand ($1000.00) dollars. Parties agree that the Federal Arbitration Act, the United Nations Convention for the Enforcement of Commercial Arbitration Awards, and all other applicable laws and conventions apply to this agreement.

Part 9: Miscellaneous

This Agreement contains the entire agreement of the parties. This written agreement supersedes any and all oral negotiations and/or representations of the parties hereto made in relation to this transaction. This agreement neither confers nor creates any rights or responsibilities not specifically enumerated herein.

This Agreement shall be subject to and governed by the laws of the State of New York, with the exception of its conflict of laws provisions.

Any waiver or forbearance by The Clean Program Corp. of any breach (by Customer) of any provision of this Agreement shall not be construed as a waiver of any subsequent breach by Customer.

This Agreement shall be binding upon the parties and their executors, administrators, successors, and assigns.

If any provision of this Agreement is held illegal, invalid or unenforceable, such illegality, invalidity, or unenforceability will not affect any other provision hereof. Such provision and the remainder of this Agreement shall, in such circumstances, be deemed modified to the extent necessary to render the remaining provisions enforceable.

Part 10: Customer Support

Support is available Monday to Friday: 9am to 5pm Eastern Standard Time.
Email: support@cleanprogram.com – Telephone: (888) 497-8417

Part 11: Shipping & Delivery

We endeavor to ship all orders within 24 hours of receipt. Orders placed Friday afternoon through Sunday will be shipped the following Monday. Shipping charges are calculated based on the speed of the shipping option you chose, plus the weight of the items. To reflect the policies of the shipping companies we use, all weights are rounded up to the next full pound. On rare occasions, the actual shipping and handling charge may differ slightly from the quoted charge. Any order over $50 is eligible for free Ground shipping within the US.

Part 12: Privacy & Security

The Clean Program Corp. is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. Our Web sites are designed with numerous precautions to protect usersʼ information. Customer information is appropriately protected in-house as well as online. Sensitive information (such as a credit card account number) is protected by Secure Socket Layer encryption. While on a secure page, such as an order form, the lock icon at the bottom of a webpage becomes locked, rather than open (or unlocked) as when the user is simply "surfing" the Web. In addition, access to users' information is restricted within our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Finally, the servers on which we store personally identifiable information are kept in a secure environment.

 

Part 13: Returns & Refunds

Return & Refund Policy (updated March 8, 2016). Any unopened item may be returned within 45 days of the arrival of your product. All unopened products will be refunded in full. Returns will not be accepted for 7- or 21-Day Programs where seals have been broken on Probiotics and/or Cleanse Supplement boxes. We cannot accept returns on sale or promotional items.  A return and restocking fee of $15 will be deducted from the refund of 7- & 21-Day Programs, and a fee of $10 for all other items. Please note that a restocking fee of $100 will apply for any 21-Day Programs returned during promotion periods. Claims of any damaged products shall be accompanied by photographs of the damaged products and the corresponding shipping label. There is no refund for original shipping costs or international orders. Clean Program Corp. does not issue refunds of any kind for purchases made through retail stores, practitioners, or third party websites. If you purchase any product from a retail store, practitioner, or third party website, the refund policy of that retail store, practitioner, or website shall apply.

If you're experiencing an adverse reaction, stop using the product immediately and contact support@cleanprogram.com or call 888-497-8417.

How to request a refund for your unopened product(s)

The first step of the refund process is obtaining a refund authorization number (RA#). Please email us at returns@cleanprogram.com with your request for a return.
Include:
a) Your order number
b) The unopened items you plan on returning that were purchased within 45 days
c) A small note about why you are returning your products (we really do care and would love to hear your feedback)

Once our team reviews your note you will receive a series of three emails:
1) Your request has been received
2) Your request has been authorized
3) Your request has been processed, including an RA# and a link to your return label

We can only provide prepaid return labels to customers in the continental United States, not including Alaska or Hawaii.
Alternatively, you can initiate the return process by logging into your account at www.cleanprogram.com and clicking on "Returns."
Support is available Monday to Friday: 9am to 5pm Eastern Time.
Telephone: (888) 497-8417

Corporate Info:

Clean 
400 West Broadway 3rd FL
New York, NY 10012

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