Frequently Asked Questions

Can't find the answer you're looking for? Our customer support team is here to help!

General, Orders & Shipping

How do I check the status of my order?

Once your order ships, you will receive an email that includes the tracking link. You can also access your order status and tracking information within your order history on your customer account. Once logged into your account, select Account, then Past Orders to review your order history.

How can I expedite my order?

We offer free ground shipping within the United States on orders over $50 which is estimated to arrive within 4-5 business days. For an additional fee, we also offer expedited shipping of 1 or 2 business days. If you have already placed your order and wish to change your shipping selection, please contact us as soon as possible. Please note that we are unable to make changes to shipping once your order has been packed for shipment.

Am I able to return something I purchased?

Please review our returns policy within our terms of service regarding returns, refunds and exchanges.

How do I make changes to my subscription?

You can easily modify your subscription by logging into your customer account. Once logged in, select Account, then Subscriptions. Here you can adjust payment information, delivery address, next shipment date, as well as frequency of delivery.

Do you ship internationally?

We currently offer the following international shipping options to Canada ONLY:

  • USPS Priority Mail International: Arrives usually within 6-10 business days
  • FedEx Priority International: 1 business day
  • USPS Priority Mail Express International: 3-5 business days


At this time, Clean does not offer free international shipping to Canada. Shipping costs will be displayed at checkout and are based on the weight and destination of your package.


Please note actual number of days may vary based on origin, destination, and customs delays. There may be additional fees for duties added at the discretion of customs.

Are Clean products suitable for children?

No. All Clean products are designed for adults 18 and over.

What is the shelf life of these products?

All products are safe to use for at least three months from the purchase date. You can reference the individual product labels to determine each item's specific expiration date.

What should I do if I'm experiencing a negative reaction to a product or program, or have medical related questions?

For medical inquiries or to report an adverse event please call 833-757-1754. Medical professionals are available 24/7 to assist you.

My product is expired, can I still use it?

We do not recommend using products past the expiration date.

How will I receive my gift card?

After you check out you will receive an email with a link to your gift card code. You can can forward the email wherever you want, or copy down the code directly.

How do I use my gift card code?

You can enter a gift card code at checkout, in the same place you would add a discount code.

Can I use my discount codes to buy a gift card?

Unfortunately discount codes cannot be used on gift cards. They will apply to any other items in your cart, though.

Can I combine gift card codes?

Yep! You can use as many gift card codes as you need to when you check out.

Our Clean 21 and Clean 7 Programs

Who is the Cleanse for?

The Cleanse is great for many different types of individuals, lifestyles, and diets. It is specially formulated only for those who are over 18 years old, and is not suitable for those who are pregnant or nursing. If you are currently on prescription medication, or working with a health condition, we recommend reading our Medical Conditions page and consulting with your doctor before getting started.

What is the 12-hour window?

When the body is constantly tied up with digesting food, it doesn't allow us to fully clean house. After your evening shake, leave a twelve-hour window before having your morning shake. If you have your evening shake at 7pm, you should have your morning shake at 7am or later. The body sends the signal to go into deep detox mode approximately eight hours after your last meal. Then the body needs another four hours to do a deep clean. Eight hours (for digestion) + four hours (for a deep clean) = the Twelve-Hour Window. Although you may find it challenging, committing to it will help you get the most out of your Cleanse.

What's the difference between the 21-day Program and Clean 7?

Both programs are built upon a doctor-designed protocol, as well as shakes and supplements, to tap into and enhance the body's natural ability to heal. Clean 7 introduces principals from Ayurveda and extends the intermittent fasting windows used in the 21-Day Program, offering results for those with a shorter time frame.

Can I do both the 21-Day Program and Clean 7 back-to-back? Which order is recommended?

Following one protocol with the other will enhance and deepen results. There is no preferred order, feel free to begin with whichever you choose!

When should I call a Health Coach?

Our Health Coaches can help you stay on track during your cleanse, answer any questions you may have, and help you develop a post-program plan. You can book your one-on-one phone appointment before, during, or after your program! We also offer support by phone and email, so regardless of what your routine is, you can get an answer to your question quickly. You can schedule a session at your convenience!

Do the kits require refrigeration?

No, the kits are shelf-stable and do not require refrigeration.

Before Your Cleanse

Are the Clean 21 and Clean 7 programs gluten, soy, dairy, and nut-free?

Yes, they are. Our programs are also vegan!

Who is a cleanse for?

The cleanse programs are great for many different types of individuals, lifestyles, and diets. It is specially formulated only for those who are over 18 years old, and is not suitable for those who are pregnant or nursing. If you are currently on prescription medication, or working with a health condition, we recommend reading our Health Disclaimer and consulting with your doctor before getting started.

Can my children do the Clean Program with me?

The programs are not suitable for those under the age of 18. However, a clean diet is safe for children to follow along.

Can I do the 21-Day Clean Program or Clean 7 if I am pregnant/nursing/trying to get pregnant/undergoing IVF?

The programs are not suitable for those pregnant, nursing, trying to conceive, or actively undergoing IVF. We recommend following the Cleanse Diet as a healthy alternative during this time.

I have/recently had cancer - can I do the 21-Day Clean Program or Clean 7?

We do not recommend cleansing for individuals with active cancer. It is important to consult with your doctor before making a change in diet. Please consult our Health Disclaimer for further information.

What if I want to do the program but I have an allergy to one of the listed ingredients?

Reach out to our customer support team for further guidance.

Do cleanse programs affect medication?

It is possible that the cleanse supplements can interfere with absorption of some medications, so it is important to check with your doctor before beginning the program. Cleansing can affect the regularity of menstrual cycles, as well as levels of birth control medication. We recommend using a backup method of birth control while cleansing, such as non-toxic condoms.

Is it possible to get a sample of the cleanse shake?

Samples of our 21-Day Cleanse Shakes can be ordered here.

How should I prepare for my 21-Day Clean Program?

To prepare for your cleanse, we recommend completing a 3-day Pre-Cleanse, during which you'll eat three solid meals exclusively from the Cleanse Diet.

What can I not eat while on the Clean Program?

How can I complete the program with regular social obligations or while traveling?

Our Health Coaches are here to help you navigate special circumstances while keeping clean and on track. Schedule a free session!

How can I update my Cleanse start-date to receive Clean's Daily Inspiration emails?

You can easily change your start date by visiting this page and entering your email and your desired starting date.

During Your Cleanse

Can I eat [food item]?

As a general rule, if a food is not on your program 'Avoid' list, you can consider it approved. If you are at all unsure, feel free to reach out to our support team for more guidance.

What should my meal portions look like?

Portions vary from person to person; we recommend preparing a balanced meal of lean protein, whole grains, healthy fats, veggies, and leafy greens. Pay attention to hunger cues. We suggest eating until about 80% full for optimal digestion.

Can I skip a meal if I don't feel hungry?

We recommend preparing a very simple cleanse shake of the packet mixed with water or non-dairy milk instead of skipping a meal. The Cleanse Shake nutrients are important to receive daily.

Can I snack on the cleanse?

Snacking on the program is fine, but we do encourage keeping an eye out for emotional eating cues or eating from habit. If hungry often, make sure your shakes and lunches are balanced and filling. If you are very active snacking can be helpful while on the program. For both programs, please note it is important not to snack within the fasting windows.

How much water should I be drinking?

Water is vital to the detoxification process. Our quick guide: take your weight, and drink half that amount in ounces of water. If you weigh 150 pounds, you should be drinking 75 ounces as a minimum. It is good to use the restroom every few hours, this indicates you are hydrated and drinking enough water. Use coconut water and fresh green juice also to keep you going, but remember these are in addition to the water you are drinking.

What is the 21 Day Program's 12-hour window?

When the body is constantly tied up with digesting food, it doesn't allow us to fully clean house. After your evening shake, leave a twelve-hour window before having your morning shake. If you have your evening shake at 7pm, you should have your morning shake at 7am or later. The body sends the signal to go into deep detox mode approximately eight hours after your last meal. Then the body needs another four hours to do a deep clean. Eight hours (for digestion) + four hours (for a deep clean) = the Twelve-Hour Window. Although you may find it challenging, committing to it will help you get the most out of your Cleanse.

What if I forget to take a supplement packet or probiotic?

Simply move on to the next dose and save any extras for the end of your program. Do not double up on packets, instead plan to use them during the Reintroduction period.

Can I take other supplements while on the program?

We recommend pausing all other supplements while cleansing, as your program will have you covered in essential vitamins, minerals, and nutrients. If you are taking any prescribed medications or supplements, it is important to check with your doctor before beginning the Clean Program.

Can I take over-the-counter medication while on the program?

We suggest avoiding over-the-counter medication while cleansing. Reach out to us for natural alternative recommendations.

It feels like I need an energy boost, what can I do?

It is not uncommon to feel tired at times during the cleanse. Typically this occurs towards the start of the cleanse, and eases with time. Prolonged fatigue is usually a result of not eating enough, sluggish digestion, over-exercising, not getting enough rest, or an underlying health condition.

Here are a few tips you can try to boost energy:

  • Rest as much as possible. Try not to overexert yourself when your body calls for relaxation.
  • Be sure you are drinking plenty of water; at least half of your body weight in ounces daily.
  • Fortify your shakes and mid-day meal with healthy fats, or increase portion sizes as needed.
  • If active, try reducing your exercise routine until your energy begins to increase. It is recommended to support workouts with supplemental sustenance such as a pre- or post-workout snack.
  • If your bowel movements are irregular, try Eliminate, a Magnesium Citrate supplement that promotes bowel movements and offers additional cleanse benefits.
  • Increase your consumption of dark green leafy veggies.

I am experiencing constipation, what can I do?

Constipation can be a common side effect of cleansing, especially at the start of a cleanse. Yeast and bacteria are dying off and the body is acclimating to the new diet and supplements - this can result in constipation, bloating, strange looking bowel movements, water retention, etc.

I'm not feeling great during my cleanse, or experiencing other unpleasant symptoms. Is this normal? What should I do?

Learn more about common detox symptoms in our blog post: What to expect on your cleanse? If you need further assistance, we invite you to reach out to us to discuss further.

  • Try Eliminate, our delicious Magnesium Citrate supplement which helps naturally promote bowel movements.
  • Drink plenty of water throughout the day. Aim to drink at least half of your body weight in ounces daily.
  • Eat plenty of leafy green veggies or have a green juice that is low in natural sugars.
  • Start your day with a warm cup of water with lemon to get things moving.
  • A colonic can be a helpful way to move things along and is believed to offer additional health benefits, such as improved energy, digestion, increased nutritional absorption, and more.

On the 21-Day Program I noticed that my urine is a different, bright color - why is that?

It is common for urine to turn bright yellow while doing the program, due to the presence of B vitamins in your shake packets. Your body simply excretes what it doesn't need - it's perfectly harmless.

I feel like I've gained weight, is that possible?

Bloating or sluggish digestion at the beginning of the cleanse might cause these feelings. You are doing some deep cleaning. We recommend putting the scale away and following the cleanse each day as outlined. If you'd like to discuss weight loss goals with a Health Coach, you can book a free session here!

What if I want to maintain my weight and not lose any muscle?

Those looking to maintain weight/muscle mass can fortify all meals with additional protein, healthy fats, and increased calories from cleanse-approved foods and include clean snacks, if necessary. Reach out to our customer support team with any questions.

Can I exercise while on the 21 Day Clean Program and Clean 7?

We encourage you to keep it light and easy, especially in the first few days of your program. Restorative yoga, long walks, rebounding, and low-impact bike rides are great exercises while on the cleanse. You might be able to do more, but it's important to listen to your body and rest when needed. Keep in mind that the more you exercise, the more you need to recover. This moves energy to these areas and away from deeper detoxification.

Can I make changes to the outlined protocol in my cleanse?

For the 21-Day Clean Program the shake-meal-shake protocol is designed for optimal digestion and detoxification; it is not recommended to swap your evening shake for your midday meal. However, if circumstances require this, we advise only doing so once per week.

For Clean 7, the protocol is designed specifically to optimize various intermittent fasting windows. Should you have modification questions, feel free to reach out to us.

I'm not loving the flavor/texture of the shakes, what can I do?

We can provide insider tips to improve the taste and texture of your smoothies or assist you with exchanging flavors for a fee - you can reach out to us here to get that process started.

Where can I find recipe inspiration?

In addition to our books, there's lots to discover on our recipe blog.

After Your Cleanse

For my 21-Day Program what do I do on Day 22?

Following Day 21, we recommend going through the Reintroduction period. Reintroduction helps identify foods that may cause sensitivities or issues (digestive upset, irritation, inflammation, etc). This can help you better understand your body and dietary needs. Further details on the steps of Reintroduction are included within the 21-Day Program.

Can I extend my 21-Day Clean Program?

You can safely do the Clean Program for a maximum of six consecutive weeks (two back-to-back 21-Day Programs). At that point, you are welcome to continue with the Cleanse Diet, as well as select supplements. Schedule a free session with a Health Coach to further discuss extending your program.

How often can I cleanse?

We recommend the 21-Day Program once annually, though some like to cleanse seasonally. Our Health Coaches can help you develop a plan that works best for you! Clean 7 is recommended seasonally, between annual 21-Day Programs.

Should I keep taking supplements once I'm finished?

The supplements within both programs are designed to support detox and are to be taken only within the cleanse period. Following your 21-Day Program, we've designed the Maintenance Kit to support ongoing daily health. You may optionally add our Digest Plus supplement, which is safe both on and off cleanse. These are available to those completing Clean 7 as well, and there are a variety of Clean adaptogens we offer, similar to those included within Clean 7.

How can I maintain my results?

Our Maintenance Kit provides you with the tools to maintain your results and feel great each day. The kit is built around enjoying a Daily Shake and maintenance supplements to support your long-term wellness journey.